Frequently asked questions

How soon must I cancel my appoinment?


You must cancel your appointment within 48 hours of your scheduled appointment date and time. If cancelation occurs during that 48 hour period, you will be charged a $60 re-scheduling fee.




How do I prepare to have my home photographed and video taped?


Click HERE to see our preparing home for shoot guide.




Can you post on the MLS for me?


We do not post on MLS for you. Some companies offer to do this for you for a fee. We save our clients that fee and simply provide you an MLS ready link. Copy that link and post it into the MLS. There ya go, you just saved $20 or so. Pretty KUULIO huh!




How much time do you need to schedule my shoot?


You can schedule a shoot right now by clicking HERE. If you need a shoot done and the times are not available on the online schedule, contact us at 480-546-15-457 to see if we can work something out. Sometimes cancellations occur as do shorter shoot times than planned. Both situations would free up available shoot time.




How long will it take to "shoot" my property?


Time required to complete the shoot all depends on the shoot ordered. Each shoot has an expected time to complete in its discription. Keep in mind the shoot time errors on the side of being safe. I.E. 1.5 hour VR shoot may only need 45 minutes on site. But then again, on some properties, it may require the whole 1.5 hours. Please see the shoot discription for each shoots time frame.




How can I help prepare my clients (or my) home for a shoot?


The cleaner and less cluttered the space is, the better it will photograph and take to video. Always start with a good cleaning. To help homeowners and realtors prepare for the real estate photography, we have prepared a check list of things you can do to really make the home photo ready. Read the KUULIO home prep check list HERE.




Do you retain the copyright to your images and videos or are those transferred to me when I use KUULIO’s services


Yes, KUULIO & KUULIO llc. retain the copyrights to all images and videos.
Permission is granted to temporarily download one copy of the material (information or software) on KUULIO.COM. For personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose besides selling of real estate, or for any public display (commercial or non-commercial), except for direct sale of the property in the content; attempt to de compile or reverse engineer any software contained on KUULIO.COM / KUULIO LLC web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by KUULIO LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. The image license is good for the duration of your listing and expires once the listing is sold, canceled or reassigned to another agent. For all others the license does not expire. This is a non-transferable license, meaning you, as the licensee, may not sell, give or loan the photos to any other party. You do have wide leverage to use them for your marketing and promotional needs however. This license is also non-exclusive, meaning the copyright holder may sell multiple licenses for the same images.




Do you accept credit cards?


​Yes, Visa, MasterCard, Discover and American Express are accepted when choosing a service HERE




Do I need to meet you at the property to give you access?


N​o, you can simply provide your CBS number and we can access the home using our Supra Active Key. If the home has a contractor's lock box installed you may also provide that code for access. Of course, you are also always welcome to meet me at the home and hang out during the shoot.




What if the weather is bad on the day of my shoot?


Please see our weather policy HERE




What about Photoshop?


Photoshop can do a lot. But, nothing is better than making sure the home is photo ready when the photographer / videographer arrives. Photoshop does not clean flloors or counters, it does not do windows, put the kids toys away or act as a landscaper. Remember, the home will only look as good in photos and on video as it does in person.




What are KUULIO's hours?


KUULIO is open Daily from 8am til 8pm, we do shoots from 9am til 4pm. All other time is saved for make-up shoots & post production work. If you need help you can call 480-546-1457 between 8am and 8pm. KUULIO IS OPEN 7 DAYS A WEEK




What are KUULIO's Terms & Conditions?


HERE ya go.




What areas does KUULIO service?


See KUULIO's service area HERE.




So what exactly do I get in the KUULIO Deal?


1. A full home - 360 vurtual tour. 2. High-definition aerial photos from all different angles. 3. High-definition aerial photo slide show with music OR short aerial film with music. 4. You will recieve links with UNBRANDED copies for the MLS and BRANDED copies for your personal marketing campaigns on zilllow, facebook and others.





Billing & Pricing

Payments Accepted

On-line payments with credit or debit card at time of scheduling.

Cancellation Policy

Cancellation must be made 48 hours or more prior to the scheduled shoot.  A $60 re-scheduling fee will be assessed if canceled within the 48 hour period.

Satisfaction Guarantee

If you are not 100% satisfied, we will make it right or give you a full refund.

KUULIO

MON - SAT  8am - 5pm

480 - 546 - 1457

kuulio.com

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KUULIO is based out of Scottsdale and provides real estate professionals with the best VALUE in real estate

virtual & aerial media.  Our $249 'KUULIO DEAL'

for ANY SIZE PROPERTY  has set a new standard.

Our clients satisfaction is 100% Guaranteed.

© 2020 Kuulio llc.