Frequently asked questions
How soon must I cancel my appoinment?
You must cancel your appointment within 48 hours of your scheduled appointment date and time. If cancelation occurs during that 48 hour period, you will be charged a $60 re-scheduling fee.
How do I prepare to have my home photographed and video taped?
Click HERE to see our preparing home for shoot guide.
Can you post on the MLS for me?
We do not post on MLS for you. Some companies offer to do this for you for a fee. We save our clients that fee and simply provide you an MLS ready link. Copy that link and post it into the MLS. There ya go, you just saved $20 or so.
How much time do you need to schedule my shoot?
You can schedule a shoot right now by clicking HERE. If you need a shoot done and the times are not available on the online schedule, contact us at 480-546-15-457 to see if we can work something out. Sometimes cancellations occur as do shorter shoot times than planned. Both situations would free up available shoot time.
How long will it take to "shoot" my property?
Time required to complete the shoot all depends on the shoot ordered. Each shoot has an expected time to complete in its discription. Keep in mind the shoot time errors on the side of being safe. I.E. 1.5 hour VR shoot may only need 45 minutes on site. But then again, on some properties, it may require the whole 1.5 hours. Please see the shoot discription for each shoots time frame.
How can I help prepare my clients (or my) home for a shoot?
The cleaner and less cluttered the space is, the better it will photograph and take to video. Always start with a good cleaning. To help homeowners and realtors prepare for the real estate photography, we have prepared a check list of things you can do to really make the home photo ready. Read the KUULIO home prep check list HERE.
Do you retain the copyright to your images and videos or are those transferred to me when I use KUULIO’s services
Yes, KUULIO & KUULIO llc. retain the copyrights to all images and videos.
Permission is granted to temporarily download one copy of the material (information or software) on KUULIO.COM. For personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose besides selling of real estate, or for any public display (commercial or non-commercial), except for direct sale of the property in the content; attempt to de compile or reverse engineer any software contained on KUULIO.COM / KUULIO LLC web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.
Do you accept credit cards?
Yes, Visa, MasterCard, Discover and American Express are accepted when choosing a service HERE
Do I need to meet you at the property to give you access?
No, you can simply provide your CBS number and we can access the home using our Supra Active Key. If the home has a contractor's lock box installed you may also provide that code for access. Of course, you are also always welcome to meet me at the home and hang out during the shoot.
What if the weather is bad on the day of my shoot?
Please see our weather policy HERE
What about Photoshop?
Photoshop can do a lot. But, nothing is better than making sure the home is photo ready when the photographer / videographer arrives. Photoshop does not clean flloors or counters, it does not do windows, put the kids toys away or act as a landscaper. Remember, the home will only look as good in photos and on video as it does in person.
What are KUULIO's hours?
KUULIO is open Daily from 8am til 8pm, we do shoots from 9am til 4pm. All other time is saved for make-up shoots & post production work. If you need help you can call 480-546-1457 between 8am and 8pm.
What are KUULIO's Terms & Conditions?
HERE ya go.
What areas does KUULIO service?
See KUULIO's service area HERE.
So what exactly do I get in the KUULIO Deal?
1. A full home - 360 vurtual tour.
Billing & Pricing
On-line payments with credit or debit card at time of scheduling.
Cancellation must be made 48 hours or more prior to the scheduled shoot. A $60 re-scheduling fee will be assessed if canceled within the 48 hour period.
If you are not 100% satisfied, we will make it right or give you a full refund.